Refund Policy

Updated: October 10, 2026 · EthanDev / NoteFlow

14-day refunds

Paid checkout is not yet enabled. The following refund policy will apply to NoteFlow Pro when paid checkout is activated.

1. Purchases and renewals

You may request a full refund within 14 days of a NoteFlow Pro purchase or subscription renewal. This applies to the monthly, yearly and one-time lifetime plans. You do not need to provide a reason to qualify within that window.

2. Requesting a refund

Contact our customer support email below or Paddle payment support. Include the purchase email and order or transaction identifier from your receipt so the payment can be located. Do not include card numbers, passwords or authentication codes.

Customer support: [email protected].

3. Delivery and technical problems

If payment succeeds but access is not delivered, or a paid feature cannot be provided, contact support so we can restore access or arrange a refund. The 14-day window does not limit any refund or other remedy you are entitled to under applicable consumer law or Paddle's Buyer Terms.

4. Refund processing and access

Approved refunds are processed through Paddle to the original payment method. Processing time depends on Paddle and your payment provider; we do not promise that funds will arrive immediately. Paid access covered by a full refund ends after the refund is applied. Free features and locally saved content remain available.

5. Cancellation is separate

Stopping a subscription prevents future renewals and normally leaves access active until the end of the paid period. It does not automatically request a refund of the current period. You can manage cancellation through Paddle's buyer portal, your receipt link or support. The lifetime plan has no recurring renewal.

6. Your rights

Nothing in this policy removes mandatory consumer rights. Paddle transactions are also covered by Paddle's Buyer Terms.